offline
A
connecting…
live quality shows during a call
Signing in…
Agent sign in
Username
PIN
Sign in
Allow microphone access when prompted. You'll stay signed in on this device until you sign out.
Agent console
Microphone ready
Secure link up
You’re on the floor
Live floor
0
online
0
free
0
in queue
0
live
Notepad
＋ Stamp call
Saved
Clear notes
Device check
Mic
Speak — the bar should move. Then tap to test your speaker.
Mic monitor
100%
Adjusts your local mic meter only — it doesn't change how loud you are to the caller.
Ringtone
100%
Celebrations
Optional. Shows a daily goal ring + streak and pops a little confetti when you handle a call. Off by default.
Hear how you sound
Test sound
A
—
Ready for calls
⛔ Calls disabled by your supervisor
Available
Pause
0
Dialed
0
Pressed 1
0
Connected
0
Queued
online
0
· available
0
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Incoming call
On call with
—
00:00
Connecting — wait to speak…
You
Caller
Your mic
Customer
100%
Mute
Hold
↪
Forward
Hang up
Admin — overview
Dashboard ↗
↻
On call now — agent ↔ customer · listen-in
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Agents
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Live activity
↻
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Recent calls
Clear
↻
No calls handled yet.
Missed calls
↻
No missed calls.
Daily goal
🔥
0
-day streak
0
of
20
Let's get the first one 💪
Calls you've handled today · daily goal
20
−
set goal
+
My statistics
0
Handled
0%
Pickup rate
0s
Talk time
0s
Avg / call
Call outcomes
Answered
0
Connected to agent
0
Voicemail
0
No answer
0
No response (didn't press 1)
0
No agent / hung up
0
Busy
0
Failed
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